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COVID-19/Severe weather Update


As a precaution due to the Coronavirus we will be operating following all CDC guidelines and re-opening our retail locations while resuming normal operation hours (10am-7pm). Due to the impact of the coronavirus and the mandates in place, please expect 3 days for standard shipping plus 2-3 business days for processing. This delay is due to several factors, including Severe weather, travel restrictions, available staffing, and/or federal/state/local mandates. If you need to contact us you can message us via the website chat, fill out the contact form or via Instagram @maxandfix and we will get back to you almost instantly if we receive your message during our operating hours. We thank you for choosing us and your continued support. Be safe during this time everyone!

– Maxandfix Team

Contact Maxandfix Support

U.S. Support : (888) 305-MACS
(888-305-6227)

Operating Hours:12PM – 5PM EST

Order questions

Please read our FAQ before sending us a message.

How long does it take for an order to ship?

Most orders ship within 1-2 business days, but on rare occasions an order can hit a backorder and be delayed longer. We are experiencing some delays due to COVID-19 we thank you in advance for your patience! Once your order ships, you will receive an email and/or SMS with tracking information.

How do the payment options work?

The process is quick and easy just enter a few pieces of information for a real-time decision. You will know up front what you’ll owe, with no hidden fees or surprises. See if you qualify by using the Acima (No Credit Needed) or Affirm payment option at check out. For the 0% interest 90-day payment option with Acima Credit, you will receive an email to gain access to your convenient customer portal where you will be able to see your balance and set up your reoccurring payments and for Affirm you will be able to choose your payments when pre-qualifying. Checking your eligibility won’t affect your credit score on either Affirm or Acima Credit.

What if I don’t get approved for enough?

If you’re using the Acima No Credit Needed payment option, we have great news! Just contact us for instructions on how to pay the difference to cover the rest in order to get that beloved Apple computer. You can give us a call or send us a message during business hours to process your transaction!

At this time, Affirm has no such option.

Are the items on the site new or renewed?

Both! We sell all of Apple’s newest products, as well as options for certified renewed items. Please keep in mind all of our renewed devices come backed up by our 1 year warranty. Any previous generation products will be marked as such in their product title or description, all other items will be the most recent generation.

Do you price match?

We do price match on a case-by-case basis. Email info@maxandfix.com for more information.

Can I pick up in store?

Absolutely! Give us a call or message us during business hours to verify if your item is in stock in-store! We have a retail location located in Deerfield Beach, FL. We’d love to have you!

Can I do a trade-in online?

Yes you can! head over to our Trade-In page for details.

Affirm

How does Affirm work?

We have partnered with Affirm to give you a simple way to make that special purchase with no hidden fees.

Easy Monthly Payments

For a limited time, provide some basic information and get a real-time credit decision to split your purchase into monthly payments.

Flexible Payments

Simply pay your monthly bill using a debit card or bank transfer at affirm.com/pay.

For Online Purchasing

Apply at check out.

U.S. Residents only

Affirm is only available to United States residents 18 years or older. Shipping and billing addresses must be located within the US.

Items over $150

Affirm financing is only available on items over $150 at this time.

Questions?

Learn more on the Affirm website, check out the Affirm FAQs, or get in touch with our customer engagement team.

FAQs

Affirm Overview and Application Process

What is Affirm?

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months.

Why buy with Affirm?

Here is what Affirm offers:

  • Buy and receive your purchase now, and pay for it over three, six, or twelve months. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.
  • If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.
  • The application process is secure and instantaneous. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.
  • You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.
  • Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.
  • Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

How does Affirm approve borrowers for loans?

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if you don’t have an extensive credit history.

How does Affirm work?

Here are the steps in the Affirm loan application process (see Appendix for screenshots of the customer flow):

  1. Select to pay with Affirm at checkout.
  2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.
  3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.
  4. Enter the authorization code into the application form. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over three, six, or twelve months. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
  5. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done.

Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.

Does Affirm do a credit check, and how does it impact my credit score?

When you first create an Affirm account, we perform a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score. If you apply for more loans with Affirm, we may perform additional ‘soft’ credit checks to ensure that we offer you the best financing options possible.

Why was I denied financing by Affirm?

Please contact Affirm via email at help@affirm.com or by calling (855) 423-3729 for assistance on denials.

Why can’t customers outside the U.S. use Affirm?

Regrettably, Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.

Interest Rates and Fees

What are Affirm’s fees?

The annual percentage rate (APR) on an Affirm loan can range from 0–30% APR for 3 -, 6- and 12-month terms based on creditworthiness. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will be paying for your financing. Affirm does not charge any hidden fees, including annual fees.

*Previous purchases ineligible for offer. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey-chartered bank, Member FDIC.

Why is my Affirm interest rate so high?

When determining your annual percentage rate (APR), Affirm evaluates a number of factors including your credit score and many other pieces of data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

When considering Affirm, you should carefully evaluate the loan terms Affirm offers you and determine whether the monthly payments fit your budget.

How is interest on an Affirm loan calculated?

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding. This is different from compound interest, in which the interest expense is calculated on the loan amount and also the accumulated interest on the loan from previous periods. You can think about compound interest as “interest on interest,” which can make the your loan amount grow larger and larger. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.

Making Payments and Refunds

How do I make my payments?

Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don’t risk missing a payment.

Please follow these steps to make a payment:

  1. Go to affirm.com/account
  2. You will be prompted to enter in your mobile number where you will be sent a personalized security pin.
  3. Enter this security pin into the form on the next page and click “Sign In.”
  4. You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.
  5. You can make a payment utilizing a debit card or ACH bank transfer.

Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?

Unfortunately, you cannot edit your order after you have confirmed your loan. If you would like to add items to your purchase, you can apply for another loan with Affirm or use a different payment method.

Acima Credit

What do I need to apply? 

Be 18 years old or older.

Have an active checking account with at least $1,000 of income per month.

Have at least three months of income history with your current source of income.

Have a government-issued photo ID and a social security number or ITIN.

If you’ve got all those things, great! Fill out the application and we’ll let you know within seconds if you’re approved!

What if I Don’t Get Approved for Enough?

Contact us for instructions on how to pay the difference to cover the rest in order to get that beloved Apple computer. You can give us a call or send us a message during business hours to process your transaction!

At this time, Affirm has no such option.

How much can I get approved for by Acima? 

You can be approved for leasable items valued at $500 to $5,000.

Do you charge an application fee? 

Nope! It’s free to apply.

Questions?